Tech support scams
Fake Microsoft or Apple virus warning pop-up? Don't call the number
By Brennan Decker. Published . Last reviewed . Every fact links to its source.
The short answer
Don’t call the number. Real security warnings never ask you to call a phone number (FTC). Microsoft says its error and warning messages never include phone numbers (Microsoft).
Close the whole browser window or tab (Apple). Then update your security software and run a scan (FTC).
What these pop-ups look like
- A warning that looks like it’s from Microsoft, Apple, or another big company, telling you to call for help (FTC).
- A fake blue error screen, a browser stuck in full screen, pop-ups that won’t go away, or an audio message (Microsoft).
- Threats that you’ll lose your data if you don’t call right now (FTC).
How to close it safely
- Don’t click anything inside the pop-up, and don’t call the number (Apple).
- Close the entire browser window or tab (Apple).
- Update your security software and run a scan (FTC).
- Need real help? Go to a company you know and trust, using contact information from its official website (FTC).
What happens if you call
The scammer asks for remote access to your computer, pretends to find a virus, and offers to remove it for a fee. They often insist you pay with gift cards, a wire or bank transfer, crypto, or a payment app (FTC). Microsoft says it will never ask you to pay for support in crypto or gift cards (Microsoft).
What to do if you already responded
- Uninstall any app the scammer had you install, and run a full security scan (Microsoft).
- If you gave them access, consider resetting your device (Microsoft).
- Change your passwords (Microsoft). For an Apple Account, change the password and make sure two-factor authentication is on (Apple).
- If you paid, call your credit card company or bank to dispute the charge (Microsoft, FTC).
- Report it at ReportFraud.ftc.gov, and include the phone number you were told to call (FTC). You can also tell Microsoft.
Common questions
Does Microsoft ever show a phone number in a virus warning?
No. Microsoft says its error and warning messages never include phone numbers (Microsoft).
Will Apple call me about a virus?
Apple says if you get an unsolicited call from someone claiming to be Apple Support, just hang up (Apple).
I called the number. What now?
Uninstall anything they had you install, run a security scan, change your passwords, and call your bank if you paid (Microsoft).
This page is general information, not legal or financial advice. If money already left your account, call your bank or card company first.